This Service Level Agreement covers all of our services. This does not cover scheduled maintenance or downtime as a result of circumstances beyond our control (ie. natural disaster, act of war or fire).

• 100% – 99.95% uptime (up to 21.56 minutes downtime): SLA met
• 99.95% – 99.9% uptime (up to 43.2 minutes downtime): 10% monthly service credit
• 99.9% – 99.5% uptime (up to 3 hours & 36 minutes downtime): 20% monthly service credit
• 99.5% – 99% uptime (up to 7 hours & 12 minutes downtime): 30% monthly service credit
• 99% – 95% uptime (up to 36 hours downtime): 50% monthly service credit
• Less than 95% uptime (more 36 hours downtime): 100% monthly service credit